Patient Advisor Apprentice

Provide a high quality reception service to patients and other visitors to the practice. In this role you must be able to recognise that most of the people that attend the setting are unwell and as such must be handled sympathetically, whilst understanding the need to be receptive to a patient's situation Receive, assist and direct patients to access the appropriate service or healthcare professional Remain courteous, efficient and effective at all times Adapt and respond to patients needs Liase between patients, Doctors and members of the Primary Care Team Assist with delivery of contracts and meeting targets Act with compassion and understanding, remaining professional and pleasant at all times. Uphold a customer focused approach Deal with general enquiries Make new and follow up appointments Action repeat prescription requests and ensure hey are ready for collection Advise patients of charges for private work and take payment Enter patient information on to computer records accurately Scan and file correspondence Retireve and file records as required Ensure confidentiality is followed at all times and patient information treated with respect Follow data protection, security and information governance policies strictly Answer telephones in a polite and professional manner 

Training:
Business Administrator Level 3 Apprenticeship Standard Fortnightly attendance at Riverside College, Widnes

Training Outcome:
There may be opportunities internally where the Apprentice can apply

Employer Description:
Penketh Health Centre is here to take care of service users and make sure they feel comfortable. It is made up of a team including skilled doctors and friendly staff who all work together to support service users to stay healthy.

Working Hours :
To be completed between 8am and 6.30pm, Monday to Friday

Skills:
Communication skills,IT skills,Initiative,Positive outlook,Punctual,Good attendance record,Able to use sound judgement,Common sense approach,Work as part of a team,Adaptable / flexible,Hardworking,Reliable and trustworthy,Enthusiastic with energy,Pleasant and approachable,Professional image