IT Support Apprentice

First line support: Imaging and maintenance of PC's Setup, update and fault diagnosis of customer IT systems General network support and troubleshooting Call handling: Answering customer queries directly on the phone where required and maintaining accurate records Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records  Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones) Explaining technical issues in a clear way to non-technical clients Answering the phone in a professional manner and, if relevant passing on any information promptly

Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Employer Description:
At Jansa IT we are committed to delivering excellence when dealing with all your IT needs.  Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertise will move your business forward. The future of your business depends on how effectively you harness the power of technology.  Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions, designing, implementing and managing your IT needs.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Customer care skills