Smart Metre Analysis Apprentice

You’ll be responsible for managing installations, resolving faults, and ensuring data accuracy, all while delivering excellent service to our customers and working closely with our third-party engineering partners.

Key Responsibilities:

Outbound Calls: Proactively contact customers to schedule smart meter installations Data Validation: Ensure the integrity and accuracy of smart meter data Smart Metering Operations: Use our CRM system to manage, triage, and maintain smart meters 3rd Party Coordination: Liaise with our external engineering partners to coordinate and oversee successful meter installations Fault & Emergency Handling: Identify, triage, and resolve smart meter faults and emergencies Problem Solving: Investigate meter issues, identify root causes, and implement solutions Administrative Tasks: Perform general administrative duties to support metering operations Cross-Department Collaboration: Work closely with internal teams such as Customer Service to resolve customer issues quickly and efficiently

Skills & Qualifications:

Experience: Prior experience in administration, customer service, or a similar role is preferred but not essential Analytical Ability: Strong numerical and analytical skills with a knack for spotting inconsistencies Attention to Detail: High level of accuracy in handling data and documentation Time Management: Ability to prioritise and manage multiple tasks efficiently Technical Proficiency: Comfortable using office software such as Excel Communication: Professional, confident, and clear communicator - both written and verbal

Training:
This role is supported by a Business Administration Level 3 apprenticeship standard qualification including Functional Skills in maths and English (if required), delivered by the apprenticeship college This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard Ongoing skills coach support will also be provided

Training Outcome:
Upon completion of the apprenticeship you will have an opportunity to continue in the organisations as a permanent member of staff

Employer Description:
TruEnergy is an Ofgem licensed energy supplier offering bespoke contracts for businesses and is the supplier of choice for utility splitting companies.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience