Customer Relationship / CRM Apprentice

Overseeing the day-to-day operation of the Customer Relationship Management (CRM) software system Generating weekly and monthly reports from the CRM for the team and management Assisting the Events Executive in planning and executing a variety of events, including coordinating attendance, updating the CRM, preparing event materials and badges, and welcoming attendees Providing administrative support to the Membership Executive, including CRM updates, issuing certificates, and processing renewal invoices Assisting the Marketing Executive with administrative tasks related to the weekly e-newsletters, and other communication activities Handling incoming and outgoing telephone calls on behalf of the team as needed Assisting the Team in preparing the meeting rooms for events and meetings, ensuring all necessary technology is set up and ready. Carrying out other general administrative duties for the MEC Team and senior management as required Ensuring the CRM systems are integrated and aligned with our Membership benefit platform, Quest.

Training:

Apprenticeship Training Provided by Assessor at Swatpro, every 4 weeks. In house training for the job role provided by employer.

Level 3 Business Administrator Standard.

Training Outcome:

Upon completing the apprenticeship, the expected progression would be to transition into a permanent administrative position within the team, with opportunities to develop and progress in other areas of the Chamber as needed.

Employer Description:
Devon Chamber is much more than networking. It’s a place designed to support your business, no matter where you are in Devon. While you’re working hard, we’re lobbying for you in Westminster, designing unmissable, high-calibre events and connecting you to people that will take you to the next level. We’re the only accredited Chamber in Devon, that means we have an executive team employed to support you when you need it most. Today, we incorporate the historic Chambers of Exeter and Plymouth, as well as partnering with business organisations in towns across the county.

Working Hours :
Paid Hours per week: 35 Working hours per day: 7 hours Working week pattern: (i.e., Monday-Friday) Monday - Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Initiative