Business Admin Apprentice

All Formats
• Updating Daily Management Information (MI) Reports and sending them to clients.
• Receiving daily deliveries from couriers, sorting, reconciling them and inputting them
onto the All Formats network. Report any exceptions to the All Formats Team
Leader.
• Assisting with daily postal duties, including sorting, franking, generating postal
manifests ready for Royal Mail collection.
• Packaging and enveloping completed documents and checking contents of packaged
documents.
• Answering All Formats telephone and directing call to correct individual
• Responding to incoming emails.
• Assisting with the production of Sales Quotations and sending them to clients.
• Assisting in the preparation and production of monthly invoice requests.
• Monitoring stocks of stationery and ordering where required.

Reception
 Providing Reception cover to support the team on designated days and additional
holiday/absence and break cover, as required.
 Providing a professional and effective Reception service for the Charity, demonstrating
excellent customer service skills as a first point of contact.
 Providing support with the visitor/contractor sign in/out protocols, to help ensure these
are strictly adhered to and that visitors and contractors are parked in appropriate parking
bays.
 Ensuring the Reception visitor check-in process is completed in an accurate and
customer friendly manner, including the checking-in/photographic ID for all visitors, using
QAC’s Visitor Photo ID system. Provide assistance for visitors using the system, as
required, including VI/accessibility assistance.
 Providing visitors/contractors with relevant information on arrival, including safeguarding
information and emergency procedures.
 Support QAC safeguarding and security procedures and challenge as necessary.
 Receiving and handling internal/external telephone calls using the Reception telephone
system, in a professional manner, ensuring queries are effectively managed and directed
to the appropriate person

eneral Administration
 Liaising with different teams/departments to ensure an excellent level of service is
provided.
 Following QAC Policies and Procedures.
 Maintaining and updating records and filing systems.
 Use of office equipment (photocopier, phone systems, franking machine, scanner
etc.)
General
● Adhere to QAC’s Health and Safety Policy at all times, recognising responsibility for own
safety and that of others.
● Act at all times in accordance with QAC Values of Respect, Excellence, Enabling,
Collaboration and Inclusion and FREDIE (Fairness, Respect, Equality, Diversity,
Inclusion and Engagement).
● Comply with all QAC policies and procedures.
● Complete any training required for the role.

Training:

The succesful apprentice will be allocated with an assessor who will visit them within teh workplace once every 6-8 weeks.

In addition, they will attend an online lesson one day per month.

Training Outcome:

There is the potential of a permanent position for the succesful canidate, on completion of the apprenticeship

Employer Description:
The Queen Alexandra Charity, Birmingham has a mission to ‘empower young adults with learning difficulties and disabilities to achieve their ambitions and to lead fulfilling lives’ All Formats is a commercial enterprise operating within and wholly owned by the Queen Alexandra Charity, providing Braille Transcription Services, Large Print, Audio Transcription and Consultancy Services to a wide range of organisations, businesses and individuals.

Working Hours :
Monday to Friday, 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Team working,Creative