Food & Beverage Assistant Apprenticeship
To lay the table as specified by the Bar standards
To welcome guests and take food and drink orders as specified within the allocated food service times
To communicate orders to the kitchen clearly and efficiently
To deliver meals to tables with correct cutlery and offer accompaniments
To clear tables upon completion of the meal and offer desserts/coffees/liquors
To prepare guest bills and presents as laid down by management
To familiarise yourself with the wine list so that you have knowledge to assist and advise guests on their choice and so increase sales
To deal with or refer to any guest complaints in a pleasant and helpful manner
To ensure complete guest satisfaction with service and efficiency
To assist other departments as required
To increase revenue and dish sales through traditional and creative upselling techniques
To ensure the safe and correct use of equipment and cleaning materials
To be fully aware and competent in making all beverages offered, including cocktails and different types of coffees
To be fully aware of all menu items by liaising with the kitchen in your daily meetings
To assist with functions, both layup and service
To be available to attend to guests’ needs and ensure the highest standards of customer care at all times
Training:
Hospitality Team Member Level 2.
Upon successful completion of the apprenticeship, the individual will hold a full level 2 Standard Qualification and may have the chance to progress within the company.
Training Outcome:
To develop into supervisory and management roles within Food & Beverage.
Employer Description:
Thurlestone Hotel & Spa is a luxury, family-owned, 4-star 65-bedroom hotel situated on the spectacular South Devon coast. The hotel includes the 2 AA Rosette Trevilder Restaurant, Voyage Spa, 9-hole golf course, The Village inn Pub as well as a range of sports facilities including tennis, squash and a seasonal kids club. Our mission statement is “we strive to exceed our guests’ expectations so they wish to return” and we know that we would not come close to achieving this without the wonderful people that work here. Delivering the high-levels of hospitality and first-class service that guests have experienced here for almost 130 years would not be possible without the right team so when recruiting we are looking for people with the right personality, attitude and passion to deliver an exceptional experience to all of our guests and support their colleagues at all times.
Working Hours :
07:30 - 12:00 and 17:00 - 21:30, working days TBC
Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience