Social Media/Customer Service Apprentice

Welcome customers into the community centre Liaise with customers and support their needs whilst using the centre Help set up rooms for meetings and events Answer telephone calls into the community centre Reply and action emails within a timely manner Reply to enquiries over social media Contribute to the charity's social media accounts across all projects Create and update content for the charity's websites Support the Team at engagement events Business support to the team and management team Contribute to newsletters across all projects

Training:

Advanced Level Apprenticeship in Multi-Channel Marketing consisting of:

Level 3 Diploma in Multi-Channel Marketing Level 2 Functional Skill in maths (if applicable) Level 2 Functional Skill in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship There will also be an end point assessment. 

Training Outcome:

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
The Neighbourhood Network is a Hull based charity that supports communities to strive for safer and healthier places to live and work. The charity has a small friendly and valued workforce and you will be very much welcomed into the team. The charity has many new and exciting projects and this role will be part of a new project, which involves operating and managing a community centre in the heart of Bransholme, bringing the centre back to life for the community it serves. Other projects the charity manages include Neighbourhood Watch, ‘Lock it or lose it’ cycle crime project, ‘Safer You’ project, Menopaus’ull Support Network all of which you will be involved in. Each day will be very different, with new experiences and skill sets gained within a friendly and welcoming team.

Working Hours :
Monday to Friday 9am- 5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative