ICT (Service Desk) Infrastructure Technician Apprenticeship

Providing Support to end users and being the first point of contact for error reporting Diagnosing hardware and software issues Monitoring IT Systems, backups, security platforms and infrastructure Dealing with alert notifications and scheduling appropriate tasks Performing hardware and software installations, both in-office and occasionally onsite Configuring and testing of Computer Equipment, networking infrastructure and applications Some work involving fibre optic network installations Some project work involving R&D elements around software API's, bms metering and data systems, computer hardware builds, wired and wireless network design and implementation, plus testing and rollout of client facing security systems

Training:
Information Communications Technician Level 3 Apprenticeship Standard Training to be provided via NowSkills, primarily live virtual training, monthly 1:1 sessions and online platform access etc

Training Outcome:
Progression to a full time permanent role for the right candidate followed by progression in the business to 2nd line / Project focused work in due course

Employer Description:
3TL are an MSP (Managed Service Provider) offering IT Support, Cloud Solutions, Telecommunications, and Connectivity services to SMBs across the UK.

Working Hours :
Monday - Friday, 9.00am - 5.00pm including 40 mins lunch + 20 min break)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative