Apprentice Clinic Administrator

Newmedica aim to make specialist eye care easily accessible to everyone in the community. As our new Apprentice Clinic Administrator you will work as part of a team ensuring the smooth and efficient administration of the clinic, including ensuring appointments are booked, retrieving patient notes, recording clinical outcomes and utilising Newmedica’s electronic patient records. You must have a caring and empathetic nature, with a good understanding of confidentiality, as you will be required to handle sensitive data.

The perfect candidate would be incredibly patient focused and enjoy meeting and talking to people. The thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease. Our Administrators are the backbone of our clinical services, helping ensure everything runs smoothly.

Whether it’s making reminder phone calls, liaising with GP surgeries, managing patient data and records, filing, scanning or sending correspondence, every task our Administrators carry out is key to ensuring our patients have an efficient and friendly experience.

Duties will include:

Data entry, including updating medical records/notes Updating and filing data for clinical outcomes correctly and confidentially, including patient files, in-line with GDPR Booking appointments, and scheduling repeat or follow-up appointments Writing letters and reports, to GPs, opticians, and other external partners Making secondary care referrals Answering the telephone and making outgoing calls Providing exceptional customer service and patient care Taking part in learning activities to develop your career Ensure all clinic correspondence is sent out in a timely manner General administration and house keeping All other associated duties as required of the role

As an Apprentice you will work from Newmedica, based within the Cromwell Primary Care Centre in Grimsby, where you will receive full training and support throughout the Apprenticeship.

Training:

Business Administrator Level 3 Apprenticeship Standard:

All delivery for this apprenticeship will take place within your place of work A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress

Training Outcome:
The Newmedica apprentice programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that could lead to a permanent job role, and possible internal progression You will gain a great deal of knowledge from this apprenticeship, and could progress into the role of Ophthalmic Assistant, Theatre Assistant or another clinical support role

Employer Description:
Newmedica is one of the UK’s leading providers of NHS-funded and private ophthalmology services. With a growing network of eye clinics and surgical centres across England, we care for over 160,000 patients each year. What makes us truly unique is that we were founded by a former eye patient and a leading ophthalmology consultant, united by a vision to transform eye care and put patients at the heart of everything we do. - - We know how life-changing good eyesight can be, and we’re proud to support people in protecting or restoring their vision so they can get back to doing what they love. Whether it’s offering a warm welcome, holding someone’s hand when they’re nervous, or playing their favourite music in theatre, we go the extra mile to make every experience personal and compassionate. - - At Newmedica, you’ll be joining a team that genuinely cares – not only for its patients, but for its people too. Our clinics are led by the consultants who treat patients, creating a strong culture of teamwork, high standards, and real purpose. If you’re passionate about helping others, growing your skills, and being part of something meaningful, Newmedica is the place to start your career.

Working Hours :
Normal working hours are 08:30 - 17:00. Working Monday to Friday, apart from the last week of each month, where you will work Wednesday to Sunday instead.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Empathetic and caring,Professional and approachable,Can prioritise workload,Confident communicator,Polite telephone manner,High degree of accuracy