IT Apprentice

Own and manage first-line issues, ensuring timely resolution Lead incident management for allocated tickets, maintaining SLA adherence Identify and implement first-line fixes, promoting best practices within the team Contribute to service improvements as part of daily operations Provide backfill cover as needed, demonstrating flexibility and adaptability Collaborate with internal and external stakeholders to deliver exceptional service

Training:

Using an online platform with Baltic Apprenticeships qualified coaches.

Training Outcome:

Potential for a full-time job role upon completion.

Employer Description:
Join Dataspire, a leading technology solutions provider passionate about transforming the educational landscape who are on now on the hunt for their next IT Support Apprentice to join their team! They specialise in delivering innovative IT solutions to schools, ensuring seamless operations and empowering educators and students alike. With a dynamic team dedicated to excellence, Dataspire fosters an environment of growth and collaboration, propelling both its employees and the company forward. At Dataspire, they invest in your future. As an apprentice, you'll embark on an enriching journey, working towards your Level 3 ICT Support Technician programme qualification under the guidance of our expert training team at Baltic Apprenticeships. You'll have access to a supportive workplace mentor and receive comprehensive training from the Baltic team.

Working Hours :
Monday - Friday 7.30 am - 5.30 pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills