Customer Care Advisor Apprenticeship

Advise customers of our complaints process and ensure the process is followed Liaise with customers, warranty provider and garages on phone to co-ordinate vehicle issues Respond to or escalate all complaints to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments Accurately log and monitor all complaints via Freshdesk Ensure time scales are met by following up outstanding issues and closing complaints off within the specified timescales Effectively handle complaints whilst limiting costs spent Monitor warranty spend and provide feedback in monthly meetings To maintain a work rate and level that falls in line with the company’s objectives

Training:

Data Technician Level 3.

Training Outcome:

The successful candidate, upon completion, may be offered a full-time role.

Employer Description:
Due to our consistent success Hippo now sells over 800 vehicles a month and we are committed to providing a high level of customer service to every customer. As a result of our Success, Hippo is recruiting for an additional customer care advisor to help us ensure we provide an excellent level of after care service. At Hippo Motor Group we have a close team of driven, enthusiastic and committed Sales executives who develop and maintain excellent relationships with all our customers. Whether it is a small City Car or a Luxury Prestige Car, our team’s aim is to ensure each and every customer achieves first class service. We are able to achieve this because our staff genuinely care about the Company and our Customers. Continual business growth provides opportunities for our employees to develop and exceed within each role.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Good telephone manner,self-motivated,Time management