Apprentice Care Navigator

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies

Duties and responsibilities:

Administration:

Processing and distributing incoming (and outgoing) mail, to include opening of post and scanning and attaching to the clinical system Conduct basic clinical coding duties as directed by manager Provide administrative support to members of the primary health care team for specific office tasks, all individually allocated and ensuring appropriate Practice records are kept up to date Assist in reception duties where applicable

Reception:

Receiving patients and consulting with members of Practice team Handing completed repeat prescriptions to patient and checking patient ID Be able to cover all reception positions as necessary Management of appointment system Ensure total familiarity with all appointment systems including regular and incidental variations Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients Monitor effectiveness of the system and report any problems or variations to the Reception Supervisor Process appointment requests for today future appointments from patients by telephone and in person Deal with visit requests The wage will be reviewed at 6 months, dependent on the progression of the learner This is not a comprehensive definition of the post.  Postholders will be expected to undertake any work that comes within the remit of the post’s purpose The job description will be kept under review and may be changed according to Practice requirements Discussions on any major changes will be held with the postholder

Training:

Level 3 Business Administrator Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

You will also develop the skills, knowledge, and behaviours required to work within an office environment.

Training Outcome:
Great prospects for progression to a full-time position for the right candidate The wage starts at NMW for apprentices and will be reviewed on a regular basis, dependent on the progression of the learner

Employer Description:
Lupset Health Centre was completed in December 1999. Approximately 14,000 patients are registered at the practice. The previous premises were on Aysgarth Drive in Lupset. The practice has been in existence since the 1930s. The practice covers some parts of Ossett, Horbury, Lupset, parts of the city centre, Sandal and Wrenthorpe. The practice covers some parts of Ossett, Horbury, Lupset, parts of the city centre, Sandal and Wrenthorpe.

Working Hours :
Core hours are 08:00 - 17:00 with one 18:30 finish.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience