Apprentice Support Team Receptionist

Overall purpose of the role:

To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London on a pro rota or ad hoc basis

Personal Profile:

Professional and well presented with integrity and a positive and can-do attitude Passionate about delivering exceptional service and take responsibility for your contribution to the team Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations

Operational Skills

Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception services are 07.00 - 19.00, working Monday to Friday, 40 hours per week

Responsibilities:

Client Care

Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey Aim to provide an update to any visitors waiting for verification in reception every five minutes Welcome and escort guests to meeting rooms, taking coats and luggage as required Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Continually develop client knowledge and share that information with the team Maintain the necessary awareness of building facilities to advise and direct guests appropriately Answer calls as per the required standards and deliver messages in a timely manner Assist with hospitality duties (required only on some sites) Assist with any ad hoc duties as required

Team Work and Communication

Assist with any ad hoc duties as required Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations Provide assistance according to business needs e.g. lunch, cover annual leave cover etc Take part in the cross-training program which covers all areas of the department, when available

Personal Presentation

Maintain a professional, polite and considerate manner at all times Adhere to uniform and presentation standards as per the dress policy

Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training.

Brand Values

Lexington Reception Services brand values are at the heart of everything we do ‘We are brilliant people delivering exceptional service’

As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.

Training:

As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.

Training Outcome:
There is an opportunity of a full time position on successful completion of the apprenticeship for the right candidate
 

Employer Description:
Why Lexington Reception Services? Our mission statement is simple: Super people, providing a seamless, professional front-of-house and reception services, representing our client’s and company values every day Lexington Reception Services is all about delivering an integrated and seamless guest experience. We offer the advantage of agility and flexibility, bringing a bespoke and unique concierge-style service that reflects our client’s individual needs. Our teams become an extension of our client’s organisation and brand, bringing a fresh approach and superb customer service ethos.

Working Hours :
Monday to Fridays, 40 hours per week. Shifts range in between the hours of 07:00 and 19:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Physical fitness