Customer Service Assistant Apprentice

Main tasks of job:

Handle customer enquiries via phone, email, live chat, or in-person, ensuring prompt and accurate responses. Resolve customer complaints by identifying issues, offering solutions, and following up to ensure satisfaction. Maintain accurate records of customer interactions, transactions, and feedback in the company’s database. Assist customers with product or service information, guiding them to make informed decisions. Collaborate with other departments to address customer needs and escalate complex issues as required. Process orders, returns, and refunds in line with company policies. Provide support in improving customer service processes by sharing insights and suggestions. Stay updated on company products, services, and policies to ensure accurate information is shared with customers.

Training:
Level 2 Customer Service at Redcar & Cleveland College. Functional skills Maths and English, if required.

Training Outcome:

An opportunity for a full-time position at the end of the apprenticeship.

Employer Description:
Based in Middlesbrough, with offices in York and Gateshead, we provide a complete range of IT Services and IT Support to Business and Home customers Nationwide. Whether you’re a business planning a major overhaul of its network or need IT support, or a home customer whose PC is playing up, our experienced engineers can help solve any issues at a competitive price. This isn’t just about the bottom line to us. We love our work and we hope you’ll love it too.

Working Hours :
Monday to Friday, hours to be confirmed.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Time management,Able to follow instructions,Confidentiality,Friendly,Hardworking,Microsoft Office knowledge