Customer Service Apprenticeship Level 2
Key Responsibilities:
Working under supervision, provide a professional and accurate response to simple customer enquiries, making sure we comply with service level standards to deliver a consistent and effective customer service. Working under supervision, use a variety of customer contact and specialist tools to record customer enquiries, e.g. telephone, on-line services, benefit calculators. Working under supervision, ensure records are maintained in an accurate and timely manner to capture the customer enquiry and the outcome agreed, with any follow-on activity escalated or assigned to the appropriate team. Represent Guinness to deliver remote contact services to customers, ensuring compliance with procedures, processes and performance indicators. Work as a team, supporting colleagues within the office environment, building relationships across Guinness that support effective resolution of customer enquiries. Work to a professional standard with good attendance.Training:
Customer Service Apprenticeship Level 2
Functional Skills where required
Apprenticeship training will be office based
Training Outcome:
We are looking for apprentices who will stay with us, and progress through the company supporting our growth whilst building your own individual career success.
Employer Description:
We’re in one of the most exciting periods in the history of Guinness and have set ourselves ambitious and challenging objectives for the future. Our vision to deliver great service, provide great homes, to be a great business and to be a great place to work is central to everything we do. The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector. Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customers’ homes are safe and maintained to high standard.
Working Hours :
Monday to Friday 9am to 5pm
Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,IT skills