IT Support Technician Apprentice (L3)– Lucy Faithfull Foundation– Epsom, KT17 1HQ – £18,000p/a

You will be required to immerse yourself into LFF’s IT infrastructure, familiarise yourself with all staff, locations and services and develop relationships throughout LFF. Once inducted you will be providing IT support to staff, developing your skillset and gain valuable experience which will lead to you adding value to LFF IT’s provision. As experience grows so will exposure and responsibilities to technologies and projects.  

Creating, reviewing and maintaining IT documentation and self-help guides for all LFF staff. Ensuring the safe, secure and efficient usage of all LFF provided IT equipment, software and systems.  

In addition to this, you will also:

Assist with the provision and presence of the department’s support approach Be first ‘port-of-call' for reported IT issues, diagnose and triage at first level before escalation Liaising with staff across all levels of the LFF hierarchy and providing IT support throughout Perform troubleshooting to diagnose and resolve problems both in-house and remotely Setting up laptops/PCs and any necessary peripheral devices Installing, configuring and distributing appropriate software Management of 50+ Smartphones via our MDM solution (MaaS360) Help to maintain an asset inventory Liaising with external service providers where required Performing tests and research on new software and hardware Assisting with any major hardware/software upgrades or changes  Managing technical documentation for both in-department and company-wide Provide support to the IT Manager & IT Technician on larger-scale projects Deliver basic training on an ad-hoc basis

Training:

Expected duration: 16 months
Apprenticeship level: Level 3 (Advanced)

Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Training Outcome:
Upon completion of the apprenticeship, the applicant will have a Level 3 qualification for an Information Communication Technician 

Employer Description:
We specialise in providing training, assessments, interventions, and case consultancy in relation to child sexual abuse and harmful sexual behaviour. We work with a range of organisations including children’s services, adult services, law enforcement , fellow charities, the education sector and healthcare, as well as individuals. Our services make a difference to the lives of children and families across the UK.

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Initiative,Verbal and written skills