IT Apprentice

Technical Support & Troubleshooting - Diagnose and resolve faults in cloud telephony, routers, switches, and networks via phone, email, and remote access tools Installation & Maintenance - Configure, test, install, and repair IT & telephony equipment, ensuring systems are ready for deployment Remote & On-Site Support - Respond to faults, moves, additions, and changes while providing assistance to customers and colleagues VoIP & Network Monitoring – Use Wireshark, Magic, and BroadWorks to analyse VoIP performance and check device configurations Documentation & Compliance – Accurately log work orders, reports, and stock control, ensuring adherence to ISO9001 service standards Security & Policy Adherence - Follow security protocols for password resets, backups, and compliance with company policies

Training:
Information Communications Technician Level 3 Apprenticeship Standard We were the first apprenticeship training provider to undergo a full digital transformation and move all our training online Duration: 12 Months and up to 3 Months End Point Assessment

Training Outcome:
Completing an apprenticeship is an excellent way to achieve your professional goals and take your career to new heights Apprenticeship programmes not only equip you with the skills needed to succeed in your chosen field, but they also help you build organisational and leadership skills, develop a deeper understanding of your industry and navigate its challenges with confidence With this competitive edge, we’ve seen apprentices become line managers, heads of departments – and even company directors

Employer Description:
Fourteen IP are the world’s leading provider of AI and cloud telephony solutions for the hospitality sector, helping hotels worldwide streamline operations and enhance guest experiences. Their Evolution Voice cloud telephony service is used in over 350,000 hotel rooms across 25 countries, while their AI-powered Evolution Virtual Agent (EVA) manages millions of guest calls, improving efficiency for hotels. As a growing and innovative company, they are looking for a motivated and tech-savvy individual to join their team as an IT Support Apprentice. This is a fantastic opportunity for someone passionate about technology, networking, and troubleshooting to gain hands-on experience in a rapidly expanding industry.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative