IT Technician Apprentice - Greenford

Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include: 

Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.  Providing technical support in moving and setting up of Audio Visual and IT equipment as required.  Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.  Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.  Working with team members to troubleshoot both complex and routine computer issues.  Performing one-on-one computer training on technology when necessary with both students and staff.  Providing support with password reset issues for both students and staff.  Follow best practice guidelines in ensuring security and privacy of networks and computer systems.  Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.  Provide orientation and guidance to users on how to operate new software and computer equipment.  Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.  Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required. 

Training:
Information Communications Technician (Level 3)

Training Outcome:
Excellent progression available within the company. This may lead to a permanent position with employer and future progression.

Employer Description:
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Working Hours :
Monday - Friday (times to be confirmed).

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative