First Line Analyst - Apprenticeship

You will be studying towards a Digital Support Technician Level 3 qualification You will gain an understanding of each team’s role within the business and the importance of it across Computacenter Support with work to help meet individual and team targets Assist with any required reporting activities Manage inbound/outbound customer contacts through a variety of channels Perform technical activities and resolve issues at first point of contact where applicable Provide customer service to internal and external customers to ensure consistent experience

Training:

Firebrand train at their residential facilities in Wyboston, Bedfordshire on a block rotation. This typically happens every other month.

You will also receive a learning mentor who will teach you and guide you through your programme.

Training Outcome:

This will enable you to have a foot on the ladder of a global company. There is no guarantee of a position at the end, however, hard work will help enable this opportunity. 

Employer Description:
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCfuturetalent We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCEarlycareers

Working Hours :
Monday to Friday between 9am - 5:30pm.

Skills:
Communication skills,IT skills,Customer care skills,Team working,Initiative,Patience