Apprentice Hire Controller

Reporting to the Branch Manager your responsibilities will include:

Dealing with inbound telephone calls Emails Orders and customer requests Tidying and cleaning the shop

You will also be raising and processing orders and requests.
Liaising with our customers and suppliers. 
Working with the rest of the Team to ensure that all orders and requests are fulfilled to the customers satisfaction. 
Investigating customer queries. 
This position will suit someone who enjoys: 
Building friendly and easy-going relationships with customers and colleagues. 
Working in a busy sales type environment. 

Training:

Level 2 Hire Controller apprenticeship standard.

This programme includes Hire Controller (Plant Tools & Equipment) L2.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. 

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

Training Outcome:

At the end of the apprenticeship there will be an opportunity to progress into a full time, permanent role with further career progression.

Employer Description:
At Hire Standards, we’re proud to be your trusted, local, family-run hire company. Whether you’re an industry newcomer, a DIY enthusiast, or a seasoned trade professional, we’re here to help with top-quality service and equipment. We specialise in providing: Tools, Plant, and Machinery – from hand tools to 20-ton diggers, and everything in between. A huge range of Nuts, Bolts, and Fixings – the essential components to complete your projects. Gas Supply – as an official supplier of BOC and Calor, we offer pub, welding, and heating gas to trades and homes, with free weekly local deliveries. Access Equipment - Powered access equipment and platforms including ladders, steps, boom and scissor lifts, and scaffold tower. Visit our well-stocked shop to find everything you need for your project, all in one place. From tools and fixings to expert advice, we’ve got you covered. Located on the West Wilts Trading Estate in Westbury, we serve customers far and wide, always striving to exceed their expectations. Our mission is to grow by setting ‘Hire Standards’ with reliable, fairly priced equipment and exceptional service.

Working Hours :
Between the hours of 07.30am - 17.00pm, dependent on the needs of the business.

Skills:
Communication skills,IT skills,Attention to detail,Accurate administration skills,Clear telephone manner,Work to deadlines,Prioritise tasks,Confident & flexible attitude