Customer Service Apprenticeship

This is not a comprehensive list of all tasks which may be required of the postholder. It is illustrative of the general nature and level of responsibility of the work to be undertaken, commensurate with the grade.

Undertake general administrative and clerical duties including:

Text processing Routine data input E-mails Reception Telephone duties Arranging meetings Assisting and receiving visitors to the reception Maintaining booking system for rooms Maintaining appropriate stock levels of office consumables Ordering supplies via the on-line ordering systems Archiving

Training:
Customer service standard level 2, including Functional Skills in English and maths if required Training centre will be located at CDC , Cricket Inn Road, Sheffield , S2 1TR Training will be one day a week

Training Outcome:
Opportunity to move into full time position upon completion of apprenticeship

Employer Description:
With over 25 years of experience, FoneFunShop is a leading global supplier of smartphone products and services. We provide the latest tech, accessories, parts, unlocking, repair equipment, and services, along with training for popular phone brands. Partnered with top mobile forensic tool providers, we offer solutions for data recovery and pen testing, including advanced reading equipment and Faraday bags for data protection.

Working Hours :
Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.30pm (30 min lunch break).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience