IT Helpdesk Apprentice

Responding to customer support queries via phone, email, and ticketing systems. Assisting internal staff with IT issues such as setting up accounts, troubleshooting hardware/software problems. Helping to troubleshoot and deploy systems on premises and in the cloud. Learning the ins and outs of our software so you can provide accurate, helpful advice. Learning about all things disaster recovery. Working alongside experienced technicians on IT projects. Using AI-powered tools to streamline support processes and explore new ways of working. Updating internal documentation. Shadowing team members. No two days are exactly the same — and there’s always something new to learn!

Training Outcome:

All of the company’s former apprentices still work for the company and have gone on to be promoted in to new and exciting roles in the company on successful completion of their apprenticeships with more responsibility, training and opportunities including working from their offices in London and the United States plus salary and benefits enhancements.

Employer Description:
Macrium Software create world-class backup and disk imaging software that’s trusted by millions of IT professionals and home users around the globe. From protecting mission-critical systems in businesses to helping individuals safeguard their personal data, their solutions are built for performance, reliability, and peace of mind. They are a proud UK-based company with a global reach, that thrive on innovation. They are big enough to be serious, but small enough that every team member makes a real impact. You won’t get lost in a crowd here – instead, you’ll be working directly with passionate developers, technical experts, and a company that truly values learning and growth.

Working Hours :
Monday to Friday, 9am – 5pm

Skills:
Communication skills,IT skills,Organisation skills,Team working