Operations Manager Apprentice - Cloud 9 Fulfilment

Key Responsibilities

Operational Leadership

Lead daily operations across warehousing, fulfilment, customer service, and logistics functions.
Ensure service levels are consistently met, and operations run efficiently and cost-effectively.
Collaborate with department leads to align operational performance with business goals.

Quality Management (ISO 9001 Focus)

Develop, implement, and maintain a Quality Management System (QMS) in line with ISO 9001 standards.
Lead internal audits and manage external audits to ensure ongoing compliance.
Standardise processes and create robust SOPs across the business.

Lean & Continuous Improvement

Champion the use of Lean tools and methodologies (e.g., Kaizen, 5S, DMAIC, Value Stream Mapping) to identify and eliminate waste.
Lead cross-functional improvement projects that enhance efficiency, reduce costs, and improve customer satisfaction.
Promote a culture of data-driven decision-making and continuous improvement across teams.

Performance Monitoring & Reporting

Define and track operational KPIs and quality metrics to measure performance.
Conduct root cause analysis (RCA) and implement corrective actions to resolve issues.
Provide regular updates and improvement recommendations to senior leadership.

Training:

The apprenticeship training will be delivered online and the apprentice will be allocated 1 day per week to work on their apprenticeship work.

Training Outcome:

Progression into the Senior Leadership team.

Employer Description:
Cloud 9 Fulfilment is a provider of end-to-end fulfilment solutions, supporting e-commerce businesses with seamless order processing, warehousing, and distribution. With our mission, we aim to nurture and help eCommerce businesses grow through our daily focus on people and digital innovation. As a supportive partner, we prioritise human connections and believe that by combining a people-centric approach with technological advancements, we can effectively contribute to the growth and success of our clients. Our vision is to revolutionise eCommerce order fulfilment by empowering our partners and fuelling growth. We aspire to be a transformative force in the industry by focusing on innovation, client empowerment, and growth, redefining what excellent fulfilment should look like. As we continue to expand, we are seeking an experienced Operations Manager with a strong background in quality and continuous improvement to help drive operational excellence and align our business with ‘Lean Manufacturing Black Belt’ standards. This role is also central to promoting the 6 Pillars of Cloud9 Fulfilment – Professionalism, Productivity & Happiness, Accountability, Collaboration, Continuous Improvement, and Open Communication – which guide our everyday actions and long-term thinking. These cultural pillars shape how we lead, support our teams, and deliver for our clients.

Working Hours :
Monday to Friday 9am to 5pm. Depending on requirements this role may also include some shift work and may require working evenings and weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative