IT Support Engineer Apprentice

As a growing company with a professional ethos and a can-do attitude, it would suit any young person with drive, ambition and a willingness to learn.

Primary role: 

Working as part of the support team you will be expected to provide first line technical support to the company’s existing client base. This will involve the diagnostics and troubleshooting of issues through to fault resolution You will be predominantly working with MS windows based client – server networks of up to 50 users

Main responsibilities:

First line support issues for windows desktop users Dealing with customer issues via telephone and email Build and configuration of desktops and laptops Dealing with office 365 and Azure managed services on behalf of clients Configuration and pre–installation setup of various hardware Carry out pre-installation surveys, upgrades and new system installations Onsite (Covid safe environment) installation of new equipment and troubleshooting of client issues

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and Powershell

Training Outcome:
For a successful apprentice, there is a huge potential for professional growth in this fast moving and thriving environment Potential salary increases would be connected with this growth on completion of the apprenticeship The company’s previous apprentices now occupy more senior positions in the organisation

Benefits: 

Flexible working hours  Smart-casual dress code After-work social events Team building days Annual paid for staff events inc Christmas party

Employer Description:
The company offer IT Support Services and specialise in installing new hardware or software to ensure their customers are getting the best out of what you already have in place. They pride themselves on providing a first class personal service for their customers by listening to what they need and creating bespoke solutions that help them get the most from their business IT infrastructure, hardware and software.

Working Hours :
All details will be confirmed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental