Information Communication Technician Apprentice (ICT)

Responding to IT support requests from staff in a professional and timely manner Troubleshooting and resolving hardware and software issues Maintaining accurate records of requests, resolutions, and relevant information in the IT Service desk Installing, configuring and updating software applications and operating systems on workstations Assisting with setting up and configuring new user accounts and devices Supporting with routine maintenance tasks Assisting with troubleshooting network connectivity issues and resolve them promptly Assisting with managing hardware and software inventory

Training:
Information Communication Technician Level 3 Apprenticeship Standard Day release one day per week Middlesbrough College

Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Employer Description:
Located in Newton Aycliffe, UK, Octric occupies a purpose-built Class 100 manufacturing facility fully equipped to produce state of the art compound semiconductor products. Octric develops and manufactures compound semiconductor products used in a range of applications including defence and telecommunications. Octric has a bright new path ahead following the recent significant investment from the UK Ministry of Defence. Octric is focussed on developing the next generation of semiconductors.

Working Hours :
Monday - Friday, Times to be confirmed.

Skills:
Communication skills,Logical,Team working,Initiative,Understand Microsoft Windows,Interest in IT Infrastructure