Apprentice Business Administrator

Main duties will include:

· Using multiple software tools to effectively organise work.

.Raising and allocating tasks as well as organising logistics to support each task

· Answering phone calls in a timely manner whilst demonstrating great customer service

· Scheduling our team of engineers for both pre-planned maintenance and reactive call outs and responding promptly to numerous changes within their work schedules

· Utilising phone and email to communicate effectively within the business and be a point of contact for engineers, contracts managers and clients

· Supporting a busy team and working effectively under pressure

· Organising and taking part in team meetings on a regular basis

· Procure required materials from suppliers and ensure they are available to engineers

· Utilise our specialist sub-contractors to assist with pre-planned maintenance and reactive calls

· Providing support to oversee all maintenance contracts to ensure works are completed in the timely manner, within set deadlines

· Liaising with colleagues and maintaining strong working relationships with the team as well as our clients

Training:

the Apprentice must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre.

Training Outcome:

A position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop and gain a full-time position following their apprenticeship

Employer Description:
Gleniston Facilities Management Ltd is a small company which offers repairs, maintenance, and installations on electrical, mechanical and combustion systems. We work throughout Norfolk with various organisations including schools and colleges, research and medical centres, care and housing facilities, and entertainment buildings. Gleniston also have strong connections with local, specialist subcontractors who support us in areas such as fire and security.

Working Hours :
37.5 Hours per week. Mon-Fri with one day per week at College, shifts TBC.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working