Customer Service Apprentice

Gathering insights into customer satisfaction by completing telephone surveys across a range of service areas and accurately recording feedback. Carry out quality assurance of casework for complaints and other functions within the Customer Service Directorate against established quality checklists to maintain high standards and identify any service improvement. Provide effective and efficient administrative support to the Customer Feedback Team and, if necessary, other service areas within the Customer Service Directorate. Support the Customer Feedback Team with Stage 2 complaint coordination by providing additional administrative support and documenting learning outcomes. Map business processes in response to insights from complaints and implement improvement recommendations.

Training:

You'll undertake the Customer Service Specialist Level 3 apprenticeship with Chelmsford College.

Training Outcome:

Apprentices at CHP are encouraged to apply for future positions when their contract ends.

Employer Description:
We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

Working Hours :
Monday to Friday, either 8am to 4pm, or 9am to 5pm. No evening or weekend work.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental