1st Line Helpdesk Apprentice
Provide initial support to customers via phone, email, and remote tools
Log, diagnose, and resolve technical issues for users
Assist in managing hardware and software installations, upgrades, and troubleshooting
Work closely with experienced technicians to develop technical and customer service skills
Training:
Delivery model:
Work-based training with your employer Day release during term time (approximately 1 day a week for 1 year) Approximately four on-site assessment visits per year Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at workQualifications included:
Level 2 Functional Skills in English and maths Level 3 Information Communications Technician ApprenticeshipEnd Point Assessment:
Work based project and presentation Portfolio based interviewTraining Outcome:
Once qualified, the apprentice will become a member of the helpdesk team where we have a 1st, 2nd or 3rd line Depending on the desire and qualities of the individual, paths to the Technical Consultancy team are also open after helpdesk experience
Employer Description:
At Bluespires, we pride ourselves on doing things differently. Our focus is on creating an environment where everyone, including our clients, team, community, and the environment, is treated with utmost consideration. We believe that our team is the cornerstone of our success. By prioritising continuous training, personal development, and recognition, we ensure that our team members grow both professionally and personally. A healthy work-life balance and tangible career advancement opportunities are integral to our commitment. Join us and become part of a supportive and enjoyable work culture where you matter.
Working Hours :
Monday - Friday, 09:00 - 17:30
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative