IT Service Engineer Apprentice

VCI’s technical support team is the engine room of the business, providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure including firewalls, routers, switches, corporate Wi-Fi solutions and cabling Most of the support is delivered remotely from our Pangbourne office with opportunities to work on-site for installation and on-site maintenance. Customer satisfaction is at the heart of what we do, and the successful candidate will be working as part of a team to continue delivering exceptional service experiences that exceed expectations and foster long-term relationships with our valued clients Full training and support will be provided along with encouragement to develop and demonstrate an ability to work independently Working within a small company, the candidate will also have a passing involvement with every facet of a running business, making this a perfect introduction to the working world

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:
VCI Systems is an established and respected IT service provider in the Thames Valley, with a reputation built upon its core values of honesty and accountability.  VCI looks after the networks, systems and hardware of over 80 small and medium-sized businesses with an end user headcount of around 1,000 individuals.  VCI prides itself on an attention to detail which ensures a consistent, reliable and high standard of support for its clients.  If you’re looking to develop your ICT abilities and help fuel the growth of a highly successful small business, this could be the role for you.

Working Hours :
Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills