IT Apprenticeship

Helping diagnose malfunctioning systems, hardware and software using Event Viewer, Active Directory and Wireshark Providing support both physically and virtually with updates, wireless connections, networks, cloud systems Use Powershell and Microsoft scripting within Active Directory to administer security access and automate tasks Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's Setting up new users - equipment configuration, granting access, implement policies Testing new software and hardware and reporting on its suitability to the business Acting as a first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities Maintaining our asset register along with user profiles and system access rights

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service

Training Outcome:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician

Employer Description:
At Great Places Housing Group, we’re more than just a housing provider — we’re a community-builder, committed to creating great homes, great communities, and great people. We're looking for a passionate and motivated individual to join our IT team as an IT Support Apprentice.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,Attention to detail,Customer care skills,Analytical skills,Team working