IT SUPPORT APPRENTICE

RESPONSIBILITIES
• Assist in Maintaining and administering school’s Parent App and Google Suite
• Support Windows 7 desktop environment by working both independently and as part of a team.
• Knowing School network system infrastructure based on evaluation and research.
• Upgrade network devices by liaising with vendors and services, planning and setting up lab environment, testing of PC and other network hardware and software, operating system management and defining system and operational policies and procedures.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily system monitoring, verifying the integrity and availability of all hardware,
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request and protect School's value by keeping information confidential.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Cover for other team members
• Undertake appropriate School-wide tasks as agreed or directed
• Provide New Technologies services for the school
• Develop and deliver training programmes for staff on use of New Technologies
• Support staff in adapting and integrating digital learning resources.
• Install, configure, maintain and repair software, hardware and peripherals, and undertake such other tasks as may be required from time to time consistent with the post.
• Assist in the recording of New Technologies related hardware within the school, making sure that all equipment has been security marked, serial numbers logged and to include all software packages, ensuring the School is properly licensed.
• Investigate reported faults, to maintain a record of faults and to undertake repairs or operate agreed procedures should third party repair be needed.
• Support in the maintenance of interactive whiteboards and projector filters.
• Perform routine maintenance tasks: e.g. creating images, machine and mouse cleaning, lead checking, updating virus protection and general housekeeping of all systems.
• Analyse hardware and software faults and apply the relevant solution.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard.
You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills.
Your training will include gaining a level 3 IT qualification.

Training Outcome:

Potential full time position for the right candidate after completion of apprenticeship

Employer Description:
As a Crown Commercial Service Supplier, NS Optimum provide cost effective, education technology for schools and academies throughout the UK. From complex school ICT network installations to the simple supply of hardware, we offer outstanding advice, robust products & trusted school IT technical support. Through high quality customer service; provided by a team of highly experienced specialists whose knowledge of ICT for schools, is second to none, we have developed long-term relationships with our clients. We are passionate about ensuring every customer experience with us is a positive one.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience