Customer Service Apprentice

Answer phone calls and emails from customers in a timely and professional manner Maintain accurate records of customer interactions Liaise with various suppliers and clients Taking enquiries by telephone and email Entering data into accounts software Checking deliveries and booking in equipment Credit Control Weekly min 6 hour off the job training

Training:
Customer Service Practitioner Standard Level 2 College attendance will be required one day a month

Training Outcome:

A long term career. Increments linked to successful completion of qualifications.

Employer Description:
First Contact is a local family run business going for over 25 years, we provide IT managed services to businesses, charities and schools.

Working Hours :
Monday to Friday, 9.00am to 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental