Customer Service Apprentice

Attend all required college training days as the apprenticeship requires Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks Understand internal processes and apply them in working practices Observe and shadow in order to learn tasks, developing the ability to work independently and to take responsibility Demonstrate a willingness to follow instructions and learn new tasks, taking personal responsibility for your own development Be compliant with uniform, dress code or PPE requirements for your role Assist with diligent problem-solving to achieve excellent customer experience results Work in conjunction with the team to deliver a reliable service

Training:
Customer Service Specialist Level 3 Apprenticeship Standard Your apprenticeship will be completed in house, with the majority of communication with the training provider being via teams

Training Outcome:
Upon completion, the apprentice will be awarded a Level 3 Customer Service Specialist Apprenticeship There is also the possibility of a permanent contract of employment depending on the business needs and available vacancies at the time of completion

Employer Description:
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

Working Hours :
Monday - Friday, 08:00 - 17:00 with one hour for meal break (unpaid). All working hours will be completed in the office.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills