Apprentice Administration Assistant

As an Administration Assistant at Headway Derby, you’ll play a vital role in supporting the day-to-day operations of the charity. You’ll gain valuable experience working alongside a dedicated team, supporting both staff and service users in a varied and rewarding environment.

Key Responsibilities:

Act as a first point of contact for enquiries via phone, email, and in-person Provide admin support for service delivery, events, and peer support sessions Maintain accurate records using databases and spreadsheets Schedule appointments and meetings, including minute-taking where required Assist in the preparation of documents, reports, and communications Help manage charity correspondence and incoming/outgoing post Support internal and external communications, including social media updates Maintain confidentiality and adhere to data protection policies Undertake general office duties and provide admin support to staff and volunteers
 

What We’re Looking For:

A genuine interest in working within the charity and care sector Friendly, approachable, and sensitive to the needs of vulnerable individuals Organised with good attention to detail Willingness to learn and contribute to a team

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
Upon completion, you may have the opportunity to move into a permanent administrative position within Headway Derby

Employer Description:
Headway Derby is a registered charity founded in 1994, dedicated to improving the lives of individuals affected by acquired or traumatic brain injuries, along with their families and carers. Operating primarily in Derby City, South Derbyshire, and East Staffordshire, the organization offers a range of bespoke rehabilitation sessions aimed at maximising potential, developing skills, and providing a proactive support network.

Working Hours :
Monday- Friday- 9:00am- 4:30pm with 30 minutes lunch break

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Microsoft Office