BA13 STUDENT SERVICES APPRENTICE at Runshaw College

Carry out general helpdesk duties including answering the telephone, relaying messages from internal/external customers, dealing with enquiries from students and colleagues. General office administration including monitoring and maintaining department online mailboxes. Assist all users with a prompt response to enquiries and requests for support in the use of learning resources, the digital bookshelf, e-learning and printed materials. Undertake standard Library specific duties which include circulation of stock, loans, returns, overdue books, reservations, shelving returned items, putting the collection in order, inter library loans, processing and repairing resources as appropriate. Working with Library administration programmes such as Heritage, EBSCO and Discovery. Provide a constant presence and visibility within the Learning Resource Centres, undertaking walkabouts and positive interaction with students. Demonstrate outstanding interpersonal and communication skills as a role model for students in promoting a supportive academic ethos. Liaise with College Administration teams to support promotion and activities of the Learning Resource Centres. Utilise the College system to support booking of appointments for student one to ones and Supervised Study (checking timetables, sending text messages to students, composing pastoral logs). In liaison with other support staff and as directed by the Head of Student Services, update department databases, help guides and student resources as directed. Support with minute taking and associated administration duties for meetings (room bookings, collation of information, paperwork completion, agendas). Work to a high level of accuracy and attention to detail. Any other duties in line with the demands of the department, commensurate with the role.

Training:

This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

Training Outcome:

We are seeking to appoint an individual who will undertake further training and complete an Apprenticeship Programme.  

Employer Description:
Runshaw College has long been recognised as one of the most successful colleges in the country, renowned locally and nationally for our exceptional results, friendly and supportive culture and focus on putting the learner at the heart of all that we do.

Working Hours :
Monday to Friday, 8.30am to 4.30pm.

Skills:
Communication skills,IT skills,Administrative skills,Team working