Pharmacy Apprenticeship

Deal with patients, practice staff and other professionals in a helpful and welcoming manner. Address queries in a safe, professional, courteous and efficient way.

Duties and Responsibilities was qualified:

Issue (clerk) repeat prescriptions for dispensing and non-dispensing patients Dispense medication/appliances for dispensary patients and Mill pharmacy customers, ensuring all legal requirements are met Take orders for repeats (fax, telephone, online) and deal with queries from district nurses, practice nurses and other surgery staff Order drugs/appliances from the appropriate supplier Ensure that patients receive the correct prescription Collect the appropriate prescription charge or patient exemption statement Maintenance of good stock control, with the objective of ensuring continuity of supply for patients but minimising wastage To put away drug orders while maintaining stock rotation and to check invoices accurately, reporting any discrepancies Ensure that drugs are received and stored in accordance with the manufacturer’s instructions and the legal requirements for each item Ensure that refrigerated items are stored at the appropriate temperature and that the max and min temperature of the fridges is recorded daily, any problems i.e. fridge temperature out of range should be reported to the dispensary manager To take responsibility for a section of the dispensary to ‘date check’ every month, as per SOP Ensure the cleanliness of the work surfaces, shelves, and all dispensary equipment Maintain full and accurate records of all dispensing transactions Make changes as requested by a doctor to a patient’s repeat template. Usually advice from the hospital, a discharge letter or from a specialist practitioner. Ensuring this is double checked Check with GP’s (use task system) or in the patient records if concerned about the appropriateness of requests for medication Deal with queries from patients regarding their prescriptions Deal with queries from medical professionals about patient’s medication Handle money from prescription charges and balance the till Assist the practice by working to ICB guidelines, to keep the drugs budget down Carry out relevant searches on medication, for safety or budgetary reasons Assist the Dispensary Manager to meet the DSQS requirements Provide cover for annual leave/sickness Any other duties deemed appropriate by the Dispensary Manager

Training:
The learner will be studying the Pharmacy Services Assistant Level 2 Apprenticeship Standard qualification Functional skills will be studied if equivalent qualifications are not held

Training Outcome:

Opportunity to become a permanent dispenser in the team once qualified.

Employer Description:
A large NHS dispensing practice in Hadleigh, Suffolk.

Working Hours :
Monday - Friday, between 9am and 5:30pm

Skills:
Communication skills,Attention to detail,IT skills,Number skills,Team working,Initiative,Customer care skills