Customer Engagement Apprenticeship

Support the planning and delivery of customer engagement activities, including focus groups, panels, and consultation events. Assist in recruiting and sustaining customer participation, ensuring a diverse and representative customer voice. Develop and maintain customer engagement records, tracking participation and impact. Support the collection of customer feedback, helping identify key improvement areas. Assist in monitoring and reporting the demographic representation of involved customers, enabling proactive recruitment of underrepresented groups. Work with internal teams to develop engagement initiatives that align with service improvements and community needs. Assist in coordinating communication materials for customers, ensuring clarity, accessibility, and effectiveness. Support the administration of Customer Panels and other groups, ensuring smooth operation and follow-up actions. Help collect and record evidence of compliance with the ​Transparency, Influence and Accountability Consumer Standard. Work closely with the Head of Customer Engagement and Investment to ensure engagement activities align with regulatory requirements.

Training Outcome:
Customer specialist roles

Employer Description:
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it’s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Non judgemental