IT Support Apprentice (Mick George Ltd)

Provide first-line technical support to end-users via phone, email and in person. Diagnose and resolve hardware, software, and network issues in a timely manner. Assist in the installation, configuration and maintenance of computer systems, applications and peripherals. Set up and configure user accounts, permissions and passwords. Collaborate with senior IT staff to escalate and resolve complex technical issues. Document and maintain accurate records of IT support requests and resolutions. Contribute to the development and maintenance of IT documentation and knowledge base articles. Keep up to date with emerging technologies and industry trends.

Training Outcome:

Potential of full-time employment at end of apprenticeship.

Employer Description:
One Man, One Tipper, one dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading. Now operating over 600 HGV vehicles from over 40 separate sites, employing in excess of 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands. Not content with the original but limited construction service offering; the company has formed an impressive portfolio of varied service provisions, for contractors, tradesmen and householders alike. We specialise in Bulk Excavation & Earthmoving Services, Demolition and Environmental Removal, a wide range of Skip Hire and Waste Management Services and Aggregate & Concrete Supply. With landfill sites, waste transfer stations and quarries spread geographically, we are able to offer bespoke, cost-effective solutions to commercial, trade and residential customers. Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other. Our in-depth industry knowledge and experience, plus an unwavering commitment to providing reliable and professional services, has led the Mick George Group to become the number one choice in the Construction Industry.

Working Hours :
Monday - Friday. Rota basis between 06:30am - 06:30pm.

Skills:
Communication skills,Problem solving skills,Team working,Strong interest in IT,Basic IT Knowledge,Interpersonal skills,Proactive,Customer focused attitude,Ability to work effectively,Able to work independently