IT Support Technician Apprentice

As our IT Support Technician Apprentice, you'll be the first point of contact for our clients, ensuring their technical issues are resolved swiftly and effectively. Your responsibilities will include:

Client Support: Provide remote and on-site IT support to schools and business clients, troubleshooting hardware, software, and network issues Home Assistance: Assist home users with their tech needs, including in-home support and repairs System Maintenance: Perform routine IT maintenance tasks such as software updates, backups, and system monitoring Device Setup: Configure and set up new devices, including laptops, desktops, and peripherals Customer Service: Deliver exceptional service, building strong relationships with clients and ensuring their satisfaction

What we're looking for:

People Skills: You're friendly, approachable, and communicate effectively with diverse clients Tech Enthusiast: A genuine passion for IT and a desire to develop your technical skills Problem Solver: Strong analytical abilities with a logical and methodical approach to troubleshooting Team Player: Ability to work both independently and collaboratively within a team environment Local Commitment: Residing locally with intentions to stay and grow within the community Customer Service Experience: Prior experience in customer service is ideal Driving License: A full UK driving licence and willingness to travel to client sites when required

Training:
The training is delivered fully remotely and classes are bi-weekly

Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Employer Description:
At Device Doctors, we're more than just an IT services provider; we're a close-knit team passionate about delivering bespoke IT solutions to local businesses, schools, and home users. Our mission is to empower our clients with reliable, hassle-free technology, allowing them to focus on what they do best. As a small business with big ambitions, we're on the lookout for a dynamic IT Support Technician Apprentice to grow with us.

Working Hours :
Monday- Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience