Apprentice Outpatients Call Handler

As a member of the Centralised Outpatient Services team, the post holder will have responsibility for answering a wide variety of calls and queries from patients every day. On average, each call handler answers approximately 80 calls per day in a challenging environment.

Reporting to the Outpatients Team Leader, the post holder will ensure the responsive and professional standards of the North Bristol Outpatients Team are always maintained.

We are looking for talented individuals willing to work hard, with a positive attitude and with a flexible approach to change who can make a significant contribution to the important work of this highly performing team.

Training:

This role includes the study of the nationally recognised apprenticeship standard - Level 2 Customer Service Practitioner and will include:

Gaining a nationally recognised qualification via our dedicated onsite Apprenticeship Centre.

Having dedicated 1:1 tutor meetings monthly, and attending classroom lessons on site at our Learning and Research building every month.

Gaining knowledge of the structure, function, and values of the NHS and an understanding of the scope of their role within customer service.

Developing skills to identify customer needs, preferences, and expectations, and how this can enhance the overall customer experience through effective communication and problem-solving, as well as much more.

A wide range of support resources available to you, and time given to study and attend lessons. As well as access to peer and mentor support.

Training Outcome:

We have over 350 careers in the NHS, so progression could be into various roles.

Employer Description:
There are over 12,000 reasons why North Bristol NHS Trust is a place to be #NBTProud of. We support and care for every member of staff, every carer, every visitor, and will always put the patient first.

Working Hours :
37.5 hours per week. Shifts TBC (Contact Centre opening hours 08:00 - 17:00, Monday to Friday, part time applicants considered).

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working