Customer Service Apprentice

We are looking for someone who is eager to learn, high organised, and able to work well under pressure. In return, we offer a supportive and inclusive working environment, as well as opportunities for personal and professional growth. If you are looking for a challenging and rewarding apprenticeship,Tegiwa could be the perfect place for you. 

As a Customer Service Apprentice at Tegiwa, the successful candidate will work closely with our experienced team to provide vital support across various areas of the business.

This will include:

Assisting with customer service enquiries via email and telephone Processing orders accurately and efficiently using our bespoke
software Managing inventory and stock levels, including regular stock counts Supporting with data entry and analysis to help drive business growth and decision-making Contributing to the development and implementation of new processes and procedures to improve efficiency and productivity General administration tasks, such as filing, scanning and photocopying

The apprentice will receive on-the-job training and guidance to ensure they develop a comprehensive understanding of the business and its processes. This is an excellent opportunity to gain experience in a dynamic e-commerce setting, while developing essential business administration skills.

Training:

Training will take place at your workplace during usual working hours, facilitated by Stoke-on-Trent College.

Training Outcome:

 
At Tegiwa, we are committed to investing in our employees and providing opportunities for career progression. Upon successful completion of the Customer Service Apprenticeship, the candidate will have gained valuable experience in a dynamic e-commerce setting, as well as essential customer service and administration skills. 

Depending on their performance and interests, the candidate May have the opportunity to progress into a more senior roles within the business. Alternatively, they may choose to pursue further education or training to support their career development in other areas of business. 

We are dedicated to supporting our employees to achieve their full potential, and we are committed to providing opportunities for personal and professional growth. 

Employer Description:
Tegiwa is a leading online retailer in the automotive industry, specialising in Honda aftermarket parts and accessories. We are a dynamic and ambitious company with a strong focus on providing exceptional customer service, high-quality products and a great overall experience for our customers. Working for Tegiwa means being part of a passionate team that shares a love for cars and the industry. We offer a friendly and supportive working environment, with opportunities for personal and professional development. We also provide a range of employee benefits and perks, including staff discounts, flexible working arrangements and opportunities for career progression. Our commitment to our customers and our team members sets us apart from other companies in the industry. We are constantly striving to innovate and improve our products, services and processes.

Working Hours :
Monday - Friday. Shift times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills