1st Line IT Technician Apprentice

Responsibilities - (but not limited to)

§  Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support and providing “How To” guidance to end users.

§  Creating technical sales quotations to our customers while meeting their business needs in full.

§  Working alongside our 2nd line technicians to escalate calls as required.

§  Working with a ticket system, ensuring that the detail for requests or issues are logged correctly and accurately.

§  Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.

§  Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion.

§  The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.

§  Responsible for the Goods-in process of technical equipment which includes checking paperwork and checking kit for damage and functionality.

§  Visiting customer sites to provide support and install new systems.

Training:

The apprentice will be expected to attend an online lesson one day per week.

In addition, they will be allocated with an assessor who will visit them withint he workplace, once every 6-8 weeks.

Training Outcome:

Potentialy a permanent position for the right candidate, on completion of the apprenticeship

Employer Description:
Techys2u is a private and well-established company founded in 2006. Partnering and developing relationships with some of the markets key players such as Microsoft and Dell, Techys2u has considerable experience installing IT systems for a wide range of businesses covering many sectors.

Working Hours :
Monday to Friday 08:00 – 16:30 or 09:00 – 17:30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills