Customer Service Apprentice

Check and monitor the orders received throughout the day via API and EDI integrations Support with sales order processing as required Reports any issues to the Financial Controller Monitor customer portals for customer queries throughout the day, respond with the resolution for the tickets/issues for each customer and follows up Raise sales credit memo’s as required if a resolution is not achieved. Monitors & updates Customer Price Lists in the system whenever there is a change indicated by the sales team Ensures all the data input in the systems is accurate at all times. Allocate cash received to the customer invoices weekly, investigate and report any discrepancies

Training:

Customer Service Specialist Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

After completion of the apprenticeship, is for the right person to join the team in a permanent administration role undertaking the full range of administration work throughout the company.

Employer Description:
Sourcebynet design, source and deliver an extensive range of furniture and flooring products from around the world.

Working Hours :
Monday to Friday, 9.00am - 5.00pm with a 30-minute paid lunch break.

Skills:
Communication skills,Attention to detail,Organisation skills,Logical,Team working,Initiative,Interpersonal skills