Customer Service Apprentice - Birmingham

Main Responsibilities:

Handle telephone and email enquiries, resolving issues efficiently and professionally. Provide high-quality student administration and support, adhering to service standards. Resolve enquiries at the first point of contact or escalate complex issues. Accurately record data and identify resources to support student needs. Collaborate on team projects and report trends in student enquiries to supervisors.

 

Training:

The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard.

Training Outcome:

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.

Employer Description:
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Working Hours :
Monday-Friday, times to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working