Customer Service Apprentice

Bluestem Group have been experts in electrical appliances since 1988
 
As a manufacturer of product with a portfolio of multichannel brands, Bluestem Group operates in several sales channels; supporting independent and national retailers, wholesalers and distributors as well as B2B and facilities management.

After full training given your responsibilities will include: 

Understanding how our business works and the product flow with paperwork . Raising quotes & stock orders Managing projects from start to finish, including labelling and spreadsheet work . Dealing with customer issues and requests . Stock management Dealing with carriers and arranging deliveries . Full email and phone communication across the business.

Training:

Completing a Customer Service Apprenticeship Level 2, which will include the following elements:

Competence/Knowledge based qualification in Customer Service at Level 2 Functional Skills in maths and/or English if required End Point Assessment - final exam and observation The vocational and academic training aspects are separated and delivered by separate teams The vocational training and assessment are conducted, more often than not, on site according to the employer's wishes Notice of dates is agreed well in advance of a site visit Training and assessment are conducted both on and off the job, according to the needs of the course and the learner Every effort is made to ensure the best result is achieved by the learner

Training Outcome:
Excellent prospects for the candidate once they have completed their apprenticeship

Employer Description:
We have been experts in electrical appliances since 1988 As a manufacturer of product with a portfolio of multichannel brands, Bluestem Group operates in several sales channels; supporting independent and national retailers, wholesalers and distributors as well as B2B and facilities management.

Working Hours :
Monday - Friday, 8.20am - 4.50pm (40 hours per week)

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working,Physical fitness,Excellent work ethic,Timekeeping