Business Support Apprentice

As a Business Administration Apprentice in our bathroom retail showroom, you will play a key role in supporting the team with a variety of administrative and customer-facing tasks, including:

Handling general customer enquiries in-store, via phone, and by email Providing excellent customer service and assisting with product information Managing and updating the CRM system to ensure customer records are accurate and up to date Following up on customer quotes and checking in on their experience Organising and processing product returns efficiently Assisting with social media updates and promotional activities Preparing and managing customer plans and quotes Scheduling and coordinating fitting teams for customer installations Ensuring the showroom remains organised and presentable Supporting the sales team and learning key retail sales techniques This role requires strong organisational skills, attention to detail, and a proactive approach to customer service. It is a great opportunity to develop valuable business and retail skills in a dynamic environment

Training:
Business Administrator Level 3 Standard College attendance will be required one day a month

Training Outcome:

Subject to a successful apprenticeship you will be employed by the company and considered for a full-time role.

Employer Description:
Boro Heating and Plumbing Supplies Ltd was established in 1974. As a family run company we have always prided ourselves on excellent knowledge and service to the plumbing heating and bathroom markets. Boro Bathrooms is one of the bathroom companies that continues to be a family run business with family values. Whether you’re a loyal long time customer or a brand-new buyer, were dedicated to ensuring all our customers are happy.

Working Hours :
5 days a week. Saturdays required with a day off in the week. 8.30am – 5.00pm etc. Exact working days TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness