Client Services Executive

Are you a law graduate ready to explore a client-focused role, or an experienced customer service professional with a passion for delivering exceptional client care? If so, this is your chance to join one of the UK’s leading law firms in a position that truly makes a difference. As a Client Services Executive, you’ll become a vital link between our clients and legal teams—ensuring smooth communication, accurate information handling, and an outstanding client journey from first contact onwards. - Applicants should have experience in a customer service role (preferably telephone-based). - Accurate data entry, meticulous attention to detail, and strong organisational skills are essential. - Experience in a similar role within a law firm will be advantageous. This role offers an opportunity to build strong relationships with colleagues and become a long-term, valued member of the team. As such, recent law graduates seeking rapid progression into a legal role may not find this position the best fit - it’s ideally suited to those who are committed to delivering excellent client service and growing within a supportive, structured team environment. Why Join? - Generous annual leave: 25+ days, plus office closure between Christmas and New Year - Flexible benefits: including private medical insurance, pension scheme, and income protection - Culture & community: Enjoy social events, charitable days, and team engagement activities - Career development: Opportunities to grow your career in a fast-paced, supportive environment What You’ll Be Doing: - Acting as the first point of contact for potential new clients - Managing client enquiries and guiding them through the onboarding process - Ensuring accurate and efficient data entry into the Proclaim case management system - Collaborating closely with legal teams across Manchester, Liverpool, and London - Upholding our values and maintaining high standards of client service and professionalism What We’re Looking For: - Strong communication and organisational skills - Confidence managing workloads independently in a busy environment - Previous customer service experience (ideally in a telephone-based role) - A genuine passion for client care and relationship building - Experience within a law firm or legal setting is advantageous This is a fully office-based role at our head office in Spinningfields, Manchester, where you’ll be working as part of an award-winning team. You'll play a key part in ensuring our clients receive the outstanding service we’re known for.