Customer Service Apprentice

In this role, you’ll be using the latest contact centre technology to give you the confidence and skills to assist our customers and clients You’ll deliver an excellent level of customer service, communicating with customers using various methods, including webchat, email, SMS and via telephone Capture key information, assisting you in helping our customers with their queries and requests Providing a first point of contact for our customers via telephone, web chat, SMS or email into our Contact Centre Accurately capturing customer details whilst being professional and calm at all times Identifying customer needs and promoting the range of glass repair/ replacement services available Participating in regular teaching and learning activities with our dedicated ALEX apprenticeship team Adhering to our company's EFFORT Values, Treating Customers Fairly (TCF), Financial Conduct Authority (FCA) Consumer Duty and Data Protection Regulations

Training:

During the apprenticeship, 20% of your time will be spent with our dedicated internal Talent Development Team and/or studying towards your Level 2 Customer Service Practitioner apprenticeship standard. Training will take place at your normal office location, and you will have regular time scheduled into your calendar each week with full support to complete learning activities.

Your training will be delivered in a blended format and includes regular face-to-face workshops, webinars, practical learning activities and the opportunity to practice new skills with your trainer.

Additionally, you will participate in a series of Personal Effectiveness courses over the 12-month period, including Project Management Skills, Managing your Money and Career Mapping to support your own personal and professional development goals.

As part of a team of apprentices, you will have the opportunity to own a high-profile business project that will provide you with the perfect chance to showcase your knowledge and put new skills into practice.

Training Outcome:

Our award-winning apprenticeship programme forms part of the wider group's commitment to supporting and harnessing our talent.

During your programme, you will take part in a “Department Passport” initiative where you will spend time with a number of other teams in the business to broaden your horizons and support your career aspirations.

Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established development plans.

Employer Description:
Auto Windscreens are a leading UK automotive glazing company with headquarters based in Chesterfield. We're dedicated to giving our customers the best service possible and working to exceptional standards; this is what we’re all about. We're part of the Markerstudy Group, an energetic and highly innovative group of companies, established in 2001 and employing around 7,000 colleagues in locations throughout the UK. Markerstudy is an accredited Investor in People - Gold organisation, with a strong commitment to harnessing the talent of our colleagues.

Working Hours :
You'll join your colleagues during core business hours, Monday - Friday, 9am - 5pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Patience