Information Communications Technician Apprenticeship

The support of desktop hardware, office and bespoke application software systems Software fault resolution and hardware break/fix troubleshooting and repair Resolution of basic networking faults (connectivity, cabling etc.). Administering (low level) MS Active Directory Planning, evaluating and proposing improvements to desktop systems Assist in local project implementations, such as technology refresh and rollouts Respond to Helpdesk reported fault calls via telephone/desk-side support and remote access

Training:
As the successful apprentice you will undertake an Level 3 Apprenticeship Standard in Information Communications to include assessment in Skills, Knowledge and Behaviours Functional Skills in maths and English (where applicable), and completion of your End Point Assessment. During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training. The Apprenticeship will be delivered by South Gloucestershire & Stroud College over 18 months You will be required to attend the Filton Campus for your studies on a fortnightly basis and an assessor will visit you out on site You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme Level 3 Information Communications Technician qualification upon successful completion of the apprenticeship

Training Outcome:
You will be supported with progression on completion of your apprenticeship

Employer Description:
Our campuses are based in state-of-the-art buildings in great locations. Filton and WISE are within easy reach of the centre of Bristol, while our Stroud Campus is based in the beautiful Five Valleys in the county of Gloucestershire and Berkeley at the innovative Gloucestershire Science & Technology Park. We offer a vast range of courses in an even wider range of subjects from business to sport, performing arts to media so whatever you want to study, there's bound to be something for you. What's more, SGS has an excellent reputation for delivering work-based programmes, such as apprenticeships, higher apprenticeships and professional training, so if you're after a practical course that'll teach you the skills you need for your chosen career, you've come to the right place. Our experienced and passionate staff work hard to help our students achieve their personal challenges and career goals. We're proud of SGS and we're committed to making the new college the best it can be. We are currently working hard to achieve Outstanding status in our next Ofsted inspection. Our strong partnership with the University of Gloucestershire means we are able to offer excellent opportunities to students who choose to go on to higher education.

Working Hours :
Monday - Friday, 9.00am - 3.30pm with a 30 min lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Logical,Team working