Housing Apprentice

The role is focussed on supporting our tenants through providing a range of housing management services including:

Dealing with customer enquiries Carrying out property inspections Completing property viewings and tenancy signups Following up on repairs issues Monitoring rent accounts Develop effective professional relationships with our residents Offer clear, supportive and accurate advice Follow established procedures for tenancy related matters Use computer-based information systems for managing customer cases Ensure accurate and up to date record keeping

Training:

You will undertake the Level 3 Housing and Property Management apprenticeship. The delivery for the apprenticeship will be in the workplace/via Teams with Professional Coaches. Apprentices are supported with work-based assignments and create a portfolio of evidence for an end point assessment.

Training Outcome:

If a vacancy is available at the end of the apprentice’s fixed term contract, they will be able to apply for this.

Employer Description:
Eastleigh Borough Council is a progressive local authority which employs around 500 staff. The borough is divided into five local areas: - Bishopstoke, Fair Oak and Horton Heath - Bursledon, Hamble-le-Rice and Hound - Chandlers Ford and Hiltingbury - Eastleigh - Hedge End, West End and Botley As a council, we are proud of our record of delivering excellent services, that improve the lives of our residents and support the communities that make up Eastleigh Borough. Our success in doing so was recognised when we were named Council of Year 2022 by the Association for Public Service Excellence (APSE).

Working Hours :
Monday – Thursday, 08:30 - 17:00. Friday, 08:30 to 16:30.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Able to adjust work priorities